Refund & Return Policy

At SteelRiseSporting.com, we strive to offer high-quality products and outstanding customer support. Your satisfaction is our priority, which is why we provide a 15-day return guarantee. If you’re not satisfied with your purchase for any reason, please reach out to us through our contact page.

Cancellation Policy

Changes or cancellations must be made within 24 hours of placing an order. After this period, the order may have already entered processing, limiting our ability to accommodate modifications. If you cancel within 24 hours, your refund will be processed within 10 business days.

Returns and Refunds

We offer a 15-day return window for unused items in their original packaging. Refunds will not be issued for items that are used, worn, or damaged due to normal use or misuse. If a return is made without approval or outside the 15-day timeframe, we reserve the right to apply a restocking fee of up to 25% of the purchase price.

Final Sale Items

Items purchased at promotional pricing, during limited-time offers, or with discount codes are final sale and not eligible for return or refund.

How to Initiate a Return

To begin the return process, email us within 15 days of delivery, providing your order number and the reason for return. Our team will review the request and must approve all returns before you ship the product back.

Items must be unused and in their original packaging. Be sure to include your order number and shipping name in your return package to ensure smooth processing.

Return shipping costs are the responsibility of the customer, except for items that were damaged upon receipt. Shipping costs are non-refundable.

Once we receive your returned item, our team will inspect it within 10 business days. If approved, please allow up to 40 business days for the refund to be processed. If your refund does not appear after processing, contact your financial institution.

Product Concerns

We take product safety seriously and encourage customers to use our products responsibly. Please follow all usage instructions and safety precautions included with the product or available on our website.

Failure to follow guidelines may result in damage or injury, and any refunds or replacements will be at our discretion. If you experience discomfort or issues with a product, discontinue use immediately and reach out via our contact page for assistance.

Damaged Items

We package our products carefully to prevent damage during shipping.

An item is considered damaged if it has a defect or is physically broken. Minor packaging imperfections such as dented boxes do not qualify as product damage.

If your item arrives damaged, notify us within 48 hours of delivery. To report a damaged item, email us with a clear photo of the damage. If eligible, we will provide a replacement at no cost.

We do not refund or accept returns for items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

We aim to deliver orders promptly, but we cannot be held responsible for delays beyond our control, including those caused by the courier, customs, or other shipping-related issues.

For delivery concerns, please contact the courier directly. SteelRiseSporting.com is not responsible for lost, stolen, or delayed packages.